 |
Orders over $200 - free shipping
Not including "multiple buy" special offers
Please inquire for cheaper airmail rates.
|
|
|
| |
|
 |
Frequently Asked Questions :
Who runs this website?
Where can I learn more about Fields of Israel?
Can I visit Fields of Israel?
Can I place an order 24 hours a day, 7 days a week?
How safe is online ordering?
If I choose not to order online what are my options?
What are the shipping charges?
Is there sales tax on items and shipping?
May I provide a greeting card to be included with my order?
How can I pay for my order?
When will my credit card be charged?
Why is the amount that appears on my credit card bill slightly different to the price on the order confirmation?
How long does it take to receive the merchandise I ordered?
How long does it take to receive an item that is out of stock?
What is a special order?
If I don't see the item I am looking for, can you try to locate the item?
Do you have a print catalog?
Do you accept returns?
What do I do if I'm having problems with the website?
Who runs this website?
Biblical-gifts.com is owned and run by Fields of Israel Ltd. Fields of Israel is a private Israeli company located in the village of Kerem Maharal in the North of Israel (just 10 minutes South of Haifa near to the coast). Fields of Israel is the largest Israeli producer of dried flowers, fruits and other natural decorations for use in design, creation and decoration. The company has earned a worldwide reputation as a leading exporter in the floral and decorative markets to the wholesale and retail market. Our onsite visitors' and training center was established in 2001 so that we can share our knowledge, experience and expertise. We offer a wide variety of workshops and events for all ages.
We received so many requests from our visitors and individuals overseas who have browsed our wholesale website and wanted us to supply our products either as gifts, or for family celebrations, or for community functions that we decided to put together an infrastructure that will meet this need. We have spent a long time researching the market and putting together a collection of interesting and innovative products, building a top quality, user friendly website and we are committed to your complete satisfaction.
back to top
Where can I learn more about Fields of Israel?
You can visit our other websites. www.fields-of-israel.com or www.sdotisrael.co.il or www.roses4u.co.il (for delivery of fresh flowers to friends and relatives in Israel - we are sorry but this site is currently in Hebrew only).
back to top
Can I visit Fields of Israel?
We would be thrilled to meet you in person. Please contact us for details or visit our website www.sdotisrael.co.il.
back to top
Can I place an order 24 hours a day, 7 days a week?
Yes you can using our on-line internet site. Please note that orders are not processed on the eve of the Jewish Sabbath or the Sabbath itself or on the major Jewish Festivals. If you are not sure, please ask.
back to top
How safe is online ordering?
Ordering on our site is just as safe as calling by phone. We take every precaution to ensure that both your and our security in not compromised.
back to top
If I choose not to order online what are my options?
You may submit your order online and request that we call you to obtain your credit card details, or fax the credit card details.
back to top
What are the shipping charges?
Please look at http://www.biblical-gifts.com/shipping.phtml for a review of our shipping policy.
back to top
Is there sales tax on items and shipping?
No. However, we are obliged by Israeli law to add VAT to orders that are shipped within Israel.
back to top
Can you provide a greeting card to be included with my order?
Yes, provide information in the comment box on the order screen.
back to top
How can I pay for my order?
We usually accept all major credit cards: Visa, MasterCard and American Express. We use a secure server for your protection.
We also accept bank transfer, Western Union Transfer and Paypal.
We may choose not to accept your order for any reason without liability to you and if so, we will advise you of this.
back to top
When will my credit card be charged?
Your credit card is charged just before we mail out the merchandise.
back to top
Why is the amount that appears on my credit card bill slightly different to the price on the order confirmation?
Please note that since we are based in Israel, by law we must conduct business and receive all payments in our local currency, the New Israeli Shekel (NIS). For your convenience prices appear on our web site in US dollars. All credit transactions are charged in NIS at the Israeli government rate of exchange on the date of the transaction. The exchange rate that you are charged by your credit card company, may vary slightly either higher or lower, due to subsequent changes in the exchange rate on the day that they charge your credit card.
back to top
How long does it take to receive the merchandise I ordered?
Unless, you receive and e-mail from us stating otherwise, you should expect your merchandise within 5-10 days from the time when your order was placed.
back to top
How long does it take to receive an item that is out of stock?
We try to keep as many items as we can in stock at all times, however, we do occasionally run out and we reserve the right to inform you within 48 hours (usually 24 hours) if the item you have chosen is out of stock and when we expect it to become available. If you cannot wait, you will be able to cancel the order.
back to top
What is a special order?
Some of our products are made to order by the artist. We will make every effort to obtain these as soon as possible. We state in the product description the usual time it takes for us to obtain each specific product.
back to top
If I don't see the item I am looking for, can you try to locate the item?
We will do our best. Send us an e-mail at: info@biblical-gifts.com
back to top
Do you have a print catalog?
No - we prefer to use our on-line shop as a virtual catalogue, so we can continue to be innovative and add new products all the time.
back to top
Do you accept returns?
Yes, your satisfaction is of utmost importance to us and we want you to be completely satisfied with your purchase. Items may be returned to us within thirty days of your purchase, postage prepaid, for a refund. The original shipping costs are non-refundable unless we have sent you the wrong items or it is damaged on arrival.
It is recommended that you take out insurance as we are unable to refund costs if the item goes missing.
back to top
What do I do if I'm having problems with the website?
Please contact our webmaster@biblical-gifts.com
back to top
|
|
